Terms of Use and Acceptable Use Policy

1. Introduction

Welcome to Mash Poa, a product of Voltic Kenya Limited. These Terms of Use govern your access to and use of our website www.travler.africa, mobile application, and related services (collectively, "the Platform").

By accessing or using Mash Poa, you agree to comply with these Terms. Please read them carefully before using our services.

2. Definitions

• "Mash Poa" means Voltic Kenya Limited, the company operating the Mash Poa platform.
• "User" or "You" refers to any person who accesses, browses, or uses the Mash Poa platform.
• "Operator" refers to any bus company or service provider whose tickets are available for booking on the Mash Poa platform.
• "Platform" means the Mash Poa website, mobile app, and all associated digital services.

3. Eligibility

By using Mash Poa, you confirm that you are at least 18 years of age and have legal capacity to enter into binding agreements.

4. Use of the Platform

You agree to use Mash Poa only for lawful purposes, specifically for browsing, comparing, and purchasing bus tickets for personal or authorized use.

You must not:

• Use the platform for fraudulent, deceptive, or illegal activity.
• Interfere with the operation or security of the platform.
• Attempt to copy, modify, or reverse-engineer Mash Poa's systems or software.

5. Booking and Payment

• All ticket bookings made through Mash Poa are subject to availability and operator confirmation.
• Payment for tickets is processed through secure third-party gateways such as mobile money, debit cards, and credit cards.
• Mash Poa is not liable for delays, cancellations, or service quality of the bus operators but will facilitate necessary support in resolving disputes.

6. Refunds and Cancellations

Refund and cancellation policies vary by operator. Users are encouraged to review individual operator terms during booking.

Mash Poa will assist with refund requests in accordance with the operator's policy but is not obligated to override operator terms.

7. Intellectual Property Rights

All content, trademarks, and materials displayed on Mash Poa — including logos, designs, graphics, and software — are owned by or licensed to Voltic Kenya Limited.

No user may reproduce, copy, or distribute any Mash Poa content without prior written consent.

8. Acceptable Use Policy

When using Mash Poa, you agree not to:

• Upload or share offensive, misleading, or harmful content.
• Engage in activities that may disrupt or damage Mash Poa's systems.
• Use automated systems such as bots or scrapers to access or collect platform data.
• Impersonate another person or misrepresent your affiliation with any entity.

Violation of this policy may result in suspension or termination of access to the platform.

9. Limitation of Liability

Mash Poa provides its services "as is" and makes no warranties regarding accuracy, reliability, or availability.

Voltic Kenya Limited shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the platform.

10. Indemnification

You agree to indemnify and hold harmless Voltic Kenya Limited and its affiliates from any claims, losses, or damages arising from your misuse of the platform or violation of these Terms.

11. Termination

Mash Poa reserves the right to suspend or terminate your account at any time if you breach these Terms or engage in prohibited activities.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

13. Amendments

Mash Poa may update these Terms periodically. Changes will be communicated through the website or mobile app and will take effect immediately upon publication.

14. Contact Information

For inquiries, feedback, or complaints, contact: